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Course Consultant
Department of Sales & Marketing

The Course Consultant is one of the key points of contact between the university and the customers (parents and students, ranging from foundation level to postgraduate level).

Key roles: Respond to queries from various touchpoints (such as emails, WhatsApp, telephone, walk-in, chatbot, apps, etc) offering advice about suitable courses relevant for the prospective students, offering support for their registration process and for financial aid (PTPTN, EPF, scholarships, grants, etc).

Roles and Responsibilities
Academic

1) To achieve monthly or annual student recruitment targets by registering students

2) To build the business by identifying prospects and selling to them

3) To provide essential information about the market demands, competitive market and opportunities available as part of the sales engagement process

4) To recommend new opportunities and service improvements

  • Maintaining relationships with customers by providing support until conversion and beyond 
  • Recommend solutions pertaining to customers’ needs and requests
  • Organising and attending to sales visits
  • Demonstrating and presenting programmes via webinars or face-to-face presentations
  • Establishing new business contacts
  • Follow through with documentation and maintain accurate records
  • Using and updating correct records into the campus management system 
  • Attending trade exhibitions, conferences and meetings as sales outreach
  • Attending training sessions to sharpen skills and knowledge
  • Review sales performance with the manager and team members
  • Gather on-ground market intelligence for the manager - collect, analyse and summarise information 
  • Propose product and financial aid packages
  • Maintain quality service - follow up*
  • Maintain technical and professional knowledge by attending educational workshops or professional development programmes
  • Contribute to team efforts by sharing knowledge and helping colleagues

Payment of fees, class schedules, handling progression students, assist to 1st day class if required, assist new students for subject registrations, assist on PTPTN application, assist existing students to resolve issues

Requirements

The candidate should have a passion and motivation for sales and marketing related work.

  • Build relationships with customers through excellent interpersonal skills and exceptional customer service
  • Negotiation
  • Prospecting skills
  • Meeting sales goals/has some commercial awareness
  • Creativity
  • Planning and time management skills
  • Presentation skills 
  • Adaptable to meet the needs of customers, e.g working adults who will communicate outside of office hours/different time zones
  • Character and attitude - appetite to do more, thinking of new ways to do things, have confidence, able to persevere, creativity in problem-solving
Education, Experience, and Other Requirements:
  • Bachelor’s or master’s degree with a concentration in marketing, promotions, advertising sales, or business administration preferred
  • At least 3 years of industry sales experience (connection to sponsors/Yayasan Negeri/agents/schools would be an added advantage)
  • One to three years of management experience
  • Ability to speak other local languages is an added advantage
  • Able to work on weekends and public holidays when required
Senior Lecturer/Lecturer
Faculty of Arts & Science - Psychology
The International University of Malaya-Wales (IUMW) requires a candidate with relevant experience leading an academic school or faculty, coupled with a comprehensive knowledge of higher education and private institution, and a style that is proactive, innovative and agile as we embed our new structure. As change becomes the new norm in our industry, it is important that candidate have the ability to create a culture of excellence, enhancement, collaboration and respect, underpinned by strongly held values.
Roles and Responsibilities
Academic

The Lecturer will set and deliver high standards of teaching, learning, assessment and guidance to students in accordance with relevant curriculum and policies set by the University and its partner through the most effective and efficient use of resources. The role is inclusive of :

  • Undertake teaching and teaching-related duties such as preparation, development and design of teaching materials; conduct classes/lectures, tutorials and practicals; consultation with students, invigilation, marking and assessment
  • Participate and contribute to programme and curriculum development
  • Plan and implement teaching strategies to optimise student learning and encourage students' interest
Requirements
  • A Doctorate/Master in relevant area or specialisation and possess strong academic profile in the discipline and equivalent professional leadership experience
  • Demonstrated ability to lead and mentor others to engage with professional bodies, government and industry to gain external research funding.
  • The ability to think and act strategically including the ability to plan and to deliver continuous improvement of programs and courses; to deploy human, financial and other resources effectively; and to manage a broad range of educational and administrative processes.
  • Demonstrated high level of oral, written and interpersonal skills in order to work effectively with staff, industry partners, employers and other allied organisations.
  • Recognition by peers demonstrated by invitations to referee journal papers, conference submissions and by editorial boards.
Senior Lecturer/Lecturer
Faculty of Arts & Science - Information Technology (IT)/Computer Science
The International University of Malaya-Wales (IUMW) requires a candidate with relevant experience leading an academic school or faculty, coupled with a comprehensive knowledge of higher education and private institution, and a style that is proactive, innovative and agile as we embed our new structure. As change becomes the new norm in our industry, it is important that candidate have the ability to create a culture of excellence, enhancement, collaboration and respect, underpinned by strongly held values.
Roles and Responsibilities
Academic

The Lecturer will set and deliver high standards of teaching, learning, assessment and guidance to students in accordance with relevant curriculum and policies set by the University and its partner through the most effective and efficient use of resources. The role is inclusive of :

  • Undertake teaching and teaching-related duties such as preparation, development and design of teaching materials; conduct classes/lectures, tutorials and practicals; consultation with students, invigilation, marking and assessment
  • Participate and contribute to programme and curriculum development
  • Plan and implement teaching strategies to optimise student learning and encourage students' interest
Requirements
  • A Doctorate/Master in relevant area or specialisation and possess strong academic profile in the discipline and equivalent professional leadership experience
  • Demonstrated ability to lead and mentor others to engage with professional bodies, government and industry to gain external research funding.
  • The ability to think and act strategically including the ability to plan and to deliver continuous improvement of programs and courses; to deploy human, financial and other resources effectively; and to manage a broad range of educational and administrative processes.
  • Demonstrated high level of oral, written and interpersonal skills in order to work effectively with staff, industry partners, employers and other allied organisations.
  • Recognition by peers demonstrated by invitations to referee journal papers, conference submissions and by editorial boards.
Senior Lecturer/Lecturer
Faculty of Arts & Science - Media & Communication
The International University of Malaya-Wales (IUMW) requires a candidate with relevant experience leading an academic school or faculty, coupled with a comprehensive knowledge of higher education and private institution, and a style that is proactive, innovative and agile as we embed our new structure. As change becomes the new norm in our industry, it is important that candidate have the ability to create a culture of excellence, enhancement, collaboration and respect, underpinned by strongly held values.
Roles and Responsibilities
Academic

The Lecturer will set and deliver high standards of teaching, learning, assessment and guidance to students in accordance with relevant curriculum and policies set by the University and its partner through the most effective and efficient use of resources. The role is inclusive of :

  • Undertake teaching and teaching-related duties such as preparation, development and design of teaching materials; conduct classes/lectures, tutorials and practicals; consultation with students, invigilation, marking and assessment
  • Participate and contribute to programme and curriculum development
  • Plan and implement teaching strategies to optimise student learning and encourage students' interest
Requirements
  • A Doctorate/Master in relevant area or specialisation and possess strong academic profile in the discipline and equivalent professional leadership experience
  • Demonstrated ability to lead and mentor others to engage with professional bodies, government and industry to gain external research funding.
  • The ability to think and act strategically including the ability to plan and to deliver continuous improvement of programs and courses; to deploy human, financial and other resources effectively; and to manage a broad range of educational and administrative processes.
  • Demonstrated high level of oral, written and interpersonal skills in order to work effectively with staff, industry partners, employers and other allied organisations.
  • Recognition by peers demonstrated by invitations to referee journal papers, conference submissions and by editorial boards.
Contact Information
Phone: 03-26173192
Operating hours: Monday - Friday, 8.30 a.m. – 5.30 p.m